Shipping policy
PROCESSING TIME
Orders are processed and shipped within 5 business days from our head office. A confirmation email with tracking information will be sent when the order has been shipped. Orders placed after 12pm will begin processing the next business day.
Orders being shipped to an address in Australia are mailed using AusPost, and typically take 2-7 days to be delivered. Exceptions to this would be determined by events outside of our control such as weather, natural disasters or other unforeseen circumstances.
Orders being shipped to an address outside of Australia are mailed using a third party carrier, and can take 14 - 21 days to be delivered. Exceptions to this would be determined by events outside of our control such as customs, weather, natural disasters or other unforeseen circumstances.
SHIPPING/TRACKING
When your order begins processing, you should receive a separate email with your tracking information. Please note that it may take the shipping carrier a little time to update the tracking link so that you may accurately track your shipment.
Please Note: All international packages are subject to Customs, Duties, and Search. We are not responsible for Duties, Taxes, Customs Fees and any additional fees encountered during the shipping process. If you refuse to accept the incurred fees and the package is determined unclaimed, denied or otherwise refused, Candle Land will not provide any form of refund nor reship the order.
We know how important your order is, Candle Land provides our customers with the option to track your package. If the tracking information states that your items have been delivered but you have not received it, please check with your neighbors as they could have received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.
SHIPPING CARRIER DELAYS
Please keep in mind that we rely on the same tracking provided to a customer once a package leaves our facility. If you have a concern regarding your delivery and your tracking link shows your package is in-transit, please contact the shipping carrier for further detail.
In the unfortunate event that your tracking information states your order was delivered but you did not receive it, please allow up to 3 business days for the delivery to arrive, then email info@candleland.com.au for further assistance. Please note that we are not required to replace your missing merchandise, as it is up to the discretion of our customer support team to come up with a resolution per individual case.
Orders are processed and shipped within 5 business days from our head office. A confirmation email with tracking information will be sent when the order has been shipped. Orders placed after 12pm will begin processing the next business day.
Orders being shipped to an address in Australia are mailed using AusPost, and typically take 2-7 days to be delivered. Exceptions to this would be determined by events outside of our control such as weather, natural disasters or other unforeseen circumstances.
Orders being shipped to an address outside of Australia are mailed using a third party carrier, and can take 14 - 21 days to be delivered. Exceptions to this would be determined by events outside of our control such as customs, weather, natural disasters or other unforeseen circumstances.
SHIPPING/TRACKING
When your order begins processing, you should receive a separate email with your tracking information. Please note that it may take the shipping carrier a little time to update the tracking link so that you may accurately track your shipment.
Please Note: All international packages are subject to Customs, Duties, and Search. We are not responsible for Duties, Taxes, Customs Fees and any additional fees encountered during the shipping process. If you refuse to accept the incurred fees and the package is determined unclaimed, denied or otherwise refused, Candle Land will not provide any form of refund nor reship the order.
We know how important your order is, Candle Land provides our customers with the option to track your package. If the tracking information states that your items have been delivered but you have not received it, please check with your neighbors as they could have received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.
SHIPPING CARRIER DELAYS
Please keep in mind that we rely on the same tracking provided to a customer once a package leaves our facility. If you have a concern regarding your delivery and your tracking link shows your package is in-transit, please contact the shipping carrier for further detail.
In the unfortunate event that your tracking information states your order was delivered but you did not receive it, please allow up to 3 business days for the delivery to arrive, then email info@candleland.com.au for further assistance. Please note that we are not required to replace your missing merchandise, as it is up to the discretion of our customer support team to come up with a resolution per individual case.